Google Ads, done properly

Google Ads that brings enquiries, not just clicks.

Brighthaven Digital is a Google Ads agency for businesses that sell through enquiries, calls and quotes. We build accounts that optimise toward the leads your sales team actually wants — and we can show you which keyword produced each one.

SearchPerformance MaxDemand GenYouTubeCall TrackingGA4
£31m
Google Ads spend managed annually
38%
Median fall in cost per lead
92%
Client retention
11 yrs
Average specialist experience
What we do

One platform. Six moving parts we refuse to ignore.

We only do Google Ads. That sounds like a limitation until you see how much of an account most agencies never touch — the feed of conversion data going back into it, the calls nobody counted, the landing page quietly wasting half the budget.

Search Campaigns

The core of almost every lead-generation account. Built at query level, with match-type discipline and negative lists maintained weekly rather than at handover and never again.

  • Query mining & negative sculpting
  • Ad group themes built around intent
  • Responsive search ad testing

Performance Max

Powerful, and perfectly capable of spending your budget on people who were already going to call you. We separate brand traffic, structure asset groups properly and hold it to account with experiments.

  • Brand exclusion & traffic separation
  • Asset groups by service line
  • Search themes & audience signals

Demand Gen & YouTube

Where the next quarter's search volume comes from. YouTube, Discover and Gmail placements used to create demand, measured on branded search lift rather than on view counts.

  • Video & image asset strategy
  • Lookalike and customer-match audiences
  • Brand search lift measurement

Call Tracking & Offline Conversions

In lead generation the best enquiries arrive by phone and never reach your analytics. We track calls to keyword level and import qualified-lead and sale values back into Google Ads from your CRM.

  • Dynamic number insertion
  • Call quality scoring
  • Offline conversion imports from CRM

Landing Pages & Conversion Rate

You can halve your cost per lead without touching a bid. We design, build and test the pages your ads point at, because the click is only half the transaction.

  • Purpose-built landing pages
  • Form and enquiry-flow testing
  • Quality Score & relevance work

Conversion Tracking & Reporting

Most underperforming Google Ads accounts we inherit are not badly managed, they are badly measured. Duplicate conversions, counted form views, consent quietly breaking the whole thing.

  • GA4 & server-side tagging
  • Consent Mode v2 & Enhanced Conversions
  • Reporting your finance team trusts
How we work

A first ninety days built to remove guesswork.

Every Google Ads engagement follows the same opening sequence. It is deliberately unglamorous, and it is why our accounts keep improving into year two rather than peaking in month three.

Days 1–10 · Audit

We audit before we touch a single bid

Account structure, search term waste, conversion integrity, Quality Score patterns and landing page performance. You receive a written audit naming the three things costing you the most money — whether or not you hire us.

Days 11–25 · Instrument

Measurement first, bidding second

We fix conversion tracking, deduplicate actions, wire up call tracking and connect your CRM so Google Ads learns from qualified leads instead of raw form fills. Smart Bidding is only as good as what you feed it.

Days 26–55 · Rebuild

Rebuild the account, then let it learn

New campaign architecture, brand separated from non-brand, fresh ad copy and a controlled bidding transition. We move targets in planned increments so every change stays attributable.

Days 56–90 · Compound

Scale what the data supports

Budget follows the campaigns proving qualified leads. Weekly specialist calls, monthly commercial reviews, and a quarterly session where we argue about what to stop doing.

Selected outcomes

Google Ads numbers that survived a finance review.

Illustrative engagements from our portfolio. Client names withheld under commercial confidentiality; figures are twelve-month, like-for-like comparisons taken from client CRM records rather than from Google Ads alone.

Professional services

Fewer leads, twice the fee income

The account reported 900 conversions a month and the partners were unimpressed. We rescored conversions on matter value, imported them from the practice management system, and let Smart Bidding chase revenue instead of form fills.

−46%
Cost per qualified enquiry
Home improvement · National

The calls nobody was counting

Two-thirds of enquiries came by phone and none were tracked. We implemented call tracking to keyword level, discovered the best-converting campaign had been paused for being "unprofitable", and rebuilt the account around what actually rang.

+164%
Tracked enquiries in 12 months
B2B services · Multi-region

Performance Max stopped taking the credit

A single Performance Max campaign was absorbing brand searches and reporting a return of nine. We excluded brand, split the account properly, and the true picture emerged — then we improved it for real.

3.8×
Return on ad spend, brand excluded
Why Brighthaven

One platform, learned properly.

We are not a full-service agency with a Google Ads department. Google Ads is all we do, which means our specialists have spent a decade inside one interface rather than a year each across six. In a platform that changes this often, that is the whole difference.

  • Specialists only. Minimum eight years in Google Ads on every account. No juniors learning bidding strategy on your budget.
  • You own the account. Your Google Ads account, tags, conversion actions and landing pages sit in your name from week one, permanently.
  • Flat, published fees. A fixed monthly retainer. We never take a percentage of ad spend — it pays an agency to spend more, not to perform better.
  • Rolling 60-day terms. No twelve-month lock-in. We would rather earn next month than litigate the last one.

What a typical quarter looks like

Included in a standard Google Ads retainer.

Specialist calls12
Search term reviewsWeekly
Ad copy tests launched18+
Landing page experiments6
Commercial reviews3
Response time, working hours< 3h
In their words

Clients on working with us

“They told us our best campaign was the one we had switched off. They were right, and they had the call data to prove it.”

Marketing DirectorNational home improvement

“Our previous agency reported a return of nine. Brighthaven showed us it was three once brand was excluded. Painful, and worth it.”

Commercial DirectorB2B services

“Two years in and the account is still getting better. That has never happened to us with Google Ads before.”

Managing PartnerProfessional services
Questions

Before you get in touch

Do you only work on Google Ads?
Yes. Google Ads, plus the measurement and landing pages that determine whether it works. We do not run Meta, TikTok or LinkedIn, and we will happily recommend specialists we trust if you need them. Being the agency that does one thing well has served our clients better than being the agency that does everything adequately.
What size of Google Ads budget do you work with?
Our retainers suit accounts spending roughly £15,000 to £400,000 per month on Google Ads. Below that a good freelancer is usually better value, and we will say so rather than take the work.
How are you paid?
A flat monthly retainer based on account complexity and campaign count, agreed in advance and stated in your contract. We never charge a percentage of ad spend, and we take no rebates or incentives of any kind from Google or any third-party tool.
Will you tell us to spend less?
When the data says so, yes. Three of our current clients spend less on Google Ads than when they joined us, and all three generate more enquiries. Because our fee does not move with your budget, that conversation costs us nothing.
How quickly should we expect results?
Measurement fixes and search term waste reduction usually show within the first month. Structural rebuilds need a full learning period, so allow six to eight weeks before judging them. Anyone promising a transformed account in a fortnight is describing a bidding change, not a strategy.
Do we keep the account if we leave?
Always. Your Google Ads account, conversion actions, tag containers, call tracking configuration and landing pages are yours from the first week. Offboarding includes a written handover and a call with whoever takes over.
Next step

Let's find out where your budget is leaking.

A 45-minute call with a senior Google Ads specialist. We open your account live, show you the wasted spend in the search terms report, and tell you honestly whether we are the right agency. No slides, no pitch theatre — and you keep the findings either way.

Request a free account audit